Frequently Asked Questions

Everything you need to know about shopping with Bersama

How do I determine my correct size?

We provide a detailed size guide on every product page. Since our collections feature various fits, we recommend measuring a similar garment you own and comparing it to our specifications for the best fit.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal, and we will provide a prepaid shipping label.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on the destination and customs processing.

What payment methods do you accept?

Bersama accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How should I care for my Bersama garments?

To ensure longevity, we recommend following the specific care instructions on the inner label. Generally, we suggest washing in cold water and air drying to preserve fabric integrity and color.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email confirmation with a tracking number. You can use this number on our 'Track Order' page to see the current status of your delivery.