Returns & Exchanges

At Bersama, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day hassle-free return policy for all unworn items with original tags attached. If your purchase doesn't fit perfectly or meet your expectations, simply follow our streamlined process to initiate a return or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Place the items in their original packaging, ensuring all tags are intact and including the printed return slip inside the parcel.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.